Our top priority is your satisfaction and safety. We stand behind the quality of our products and want you to feel secure in your purchase. If you are not satisfied with your order, we are here to help.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for a Return

To be eligible for a return, your item must meet the following conditions:

  1. The item must be in the same condition that you received it.
  2. The item must be unworn, unused, and undamaged.
  3. The item must be in its original packaging, with all original tags, labels, and manuals intact.
  4. You must provide the receipt or proof of purchase (like your order confirmation email).

Non-Returnable Items

Unfortunately, we cannot accept returns on certain items for health, safety, and hygiene reasons. These include:

  • Personal safety items that have been opened (e.g., respirator filters, earplugs, unsealed first-aid kits).
  • Custom-made or special-order products.
  • Items on “Final Sale” or “Clearance”.
  • Gift cards.

Please get in touch if you have questions or concerns about your specific item.

How to Start a Return

  1. To initiate a return, please contact us at [support@yourwebsite.com] with your Order Number and a brief reason for the return.
  2. If your return is accepted, we will send you a return authorization and detailed instructions on how and where to send your package.
  3. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order as soon as you receive it. Contact us immediately (within 48 hours) if the item is:

  • Defective
  • Damaged during shipping
  • The wrong item

We will evaluate the issue and work quickly to make it right, either by sending a replacement or processing a refund.

Refunds

Once we’ve received and inspected your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Return Shipping

  • For standard returns (e.g., you changed your mind or ordered the wrong size), you (the customer) will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.
  • If the return is due to our error (e.g., you received a defective or incorrect item), we will cover the return shipping costs.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.